Frequently Asked Questions (FAQ)

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

FORWARD BUSINESS (M) Sdn Bhd have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.

Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

The content of terms and conditions may be change, move or delete at any time. Please note that FORWARD BUSINESS (M) SDN BHD have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, FORWARD BUSINESS (M) SDN BHD will take immediate actions against the offender(s).

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by FORWARD BUSINESS (M) SDN BHD.

All comments and feedbacks to forward1018@gmail.com will be remain FORWARD BUSINESS (M) SDN BHD 's property.
User shall agree that there will be no comment(s) submitted to the www.forwardbusiness.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that FORWARD BUSINESS (M) SDN BHD may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold FORWARD BUSINESS (M) SDN BHD harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

From time to time, there may be information on www.forwardbusiness.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Shipping & Return Policy”.

This agreement is effective unless and until either by the customer or www.forwardbusiness.com.my. Customer may terminate this agreement at any time. However, www.forwardbusiness.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

• All order(s) will be delivered via xxxxxxx courier service. Please allow 5-7 working days for us to process your order(s).
• Delivery lead time will be 3-5 working days for Peninsular Malaysia and 7-14 working days for East Malaysia.
• There will be no delivery during weekends and public holidays.
• We currently shipping to Malaysia only. For International order please send in enquiry.

Shipping Rate - West Malaysia

First 5KG is RM 10, Subsequence 1KG add on RM 3

• All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered.
• To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through.
• We do not practice cash refund. All return(s) will be made in kind of the same value.
• Any product(s) that has been consumed /used will not be entitled for return/exchange.

• We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
• We will only refund 80% of the total order amount.